Mail-in Repair
+1.814.590.7179
service@linktechitc.com
9 South Highland Street, DuBois, PA 15801-2120
Before you ship your computer
Follow these steps before you send your Mac in for repair. If it won't turn on or respond, finish as many steps as possible:
- Back up your data. You’ll
need a backup if we need to erase or replace the hard disk in
your computer during repair. LinkTech ITC isn’t responsible for lost data. If you
need help transferring data, schedule an appointment with a technician for clarification.
- If you are sending an Apple device, Remove your Mac from Find My (and
leave it removed the whole time your Mac is in service). Turning Find
My on during service will result in service delays, as LinkTech ITC cannot
repair your computer with Find My on.
- Turn off your firmware password.
- Deauthorize your computer for content purchases.
- Disable or turn off third-party security software if you’re using it. If you’re concerned about the security of your data, erase your hard disk before sending in your computer.
How to package your computer
Once LinkTech ITC has received your request for repair, within 2 days you will receive a box with a return label to send your computer in to our office.
What to expect while we repair your device.
If any issues arise with the service of your device, You will be informed as to the cause and if repairs are what you would like to accomplish.