Mail-in Repair

9 South Highland Street, DuBois, PA 15801-2120

Before you ship your computer

Follow these steps before you send your Mac in for repair. If it won't turn on or respond, finish as many steps as possible:
  1. Back up your data. You’ll need a backup if we need to erase or replace the hard disk  in your computer during repair. LinkTech ITC isn’t responsible for lost data. If you need help transferring data, schedule an appointment with a technician for clarification.
  2. If you are sending an Apple device, Remove your Mac from Find My (and leave it removed the whole time your Mac is in service). Turning Find My on during service will result in service delays, as LinkTech ITC cannot repair your computer with Find My on.
  3. Turn off your firmware password.
  4. Deauthorize your computer for content purchases.
  5. Disable or turn off third-party security software if you’re using it. If you’re concerned about the security of your data, erase your hard disk before sending in your computer.

How to package your computer

Once LinkTech ITC has received your request for repair, within 2 days you will receive a box with a return label to send your computer in to our office.

What to expect while we repair your device.

If any issues arise with the service of your device, You will be informed as to the cause and if repairs are what you would like to accomplish.